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Recorded Webinars

Recorded Webinar: When the Client Becomes the Risk: Managing Difficult Instructions, Ignored Advice, and Ending the Relationship (ethics)

Clients don’t always make it easy to do the right thing — but lawyers must meet their ethical duties regardless. Whether a client is cutting corners, concealing facts, ignoring advice, or making the professional relationship untenable, your obligation to act with integrity remains

About the Webinar

Clients don’t always make it easy to do the right thing — but lawyers must meet their ethical duties regardless. Whether a client is cutting corners, concealing facts, ignoring advice, or making the professional relationship untenable, your obligation to act with integrity remains constant. This session explores how to handle ethically fraught situations where the greatest risk isn’t the legal issue — it’s the client. It covers:

  • Responding to misleading, unreasonable, or dishonest instructions
  • Managing instructions that contradict your legal advice
  • How to document your position to protect yourself from complaints or claims
  • Knowing when and how to say no: declining or terminating a retainer ethically
  • Dealing with client autonomy and poor decisions — without breaching duties
  • Disengagement strategies that protect your interests and reputation
  • Best-practice file notes, disclaimers and exit communications that withstand scrutiny

Presented By

Caroline Hutchinson
AccS(ComLit), Hon Fell (WSU), Principal/Director, Coleman Greig Lawyers Sydney, NSW

Caroline Hutchinson is the Head of Litigation at Coleman Greig Lawyers, and leads a team of commercial litigators who deal with a wide variety of issues ranging from contractual disputes to intellectual property proceedings, misleading and deceptive conduct through to employment, insolvency and building and construction matters.

With close to 30 years’ experience in litigation, Caroline brings a pragmatic perspective in advising clients whose large-scale commercial projects involve complex contractual disputes and litigation. Working with national clients in various sectors including Australian subsidiaries of multinationals, Caroline draws on a comprehensive understanding of the differing legislative requirements across the various Australian states, regularly appearing in the Federal Court and in the State jurisdictions of NSW, Queensland and Victoria.

Caroline is a graduate of the Australian Institute of Company Directors, an Accredited Specialist in Commercial Litigation and has been a member of the Litigation Law and Practice Committee of the Law Society of NSW since 2014.

Who Should Attend?

This webinar is suitable for lawyers - Australia wide.

CPD Information

Lawyers can claim 1 CPD unit – Ethics.

WA lawyers – Please note that TEN is unable to verify your completion of recorded webinars to the Legal Practice Board of WA. TEN is an accredited provider.

While TEN takes all reasonable care to include accurate and up-to-date information regarding CPD category classifications and compliance obligations, information regarding CPD point allocation are provided as a guide only. Allocation of CPD points is subject to the CPD requirements of your jurisdiction, personal circumstances and professional requirements. You are solely responsible for determining whether a particular product is appropriate for your CPD requirements.

Enquiries/Assistance

If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Lisa Tran on (03) 8601 7709 or email: [email protected]

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