Close
My Cart (0 items)
Checkout

Login to TEN

Privacy Policy
Privacy Policy
Return
My Cart (0 items)
Checkout
110527
Recorded Webinars

Recorded Webinar: When Parents Become Problems: Legal Strategies for Schools When Managing Parents

School administrators increasingly face complex and demanding parent interactions that can escalate from routine concerns into serious legal and operational challenges. In this comprehensive session, we will examine practical legal strategies and policy frameworks for identifying,
PRESENTED BY Fiona Manderson Principal - Alancaws Legal , Keppera

Date/Time

About the Webinar

School administrators increasingly face complex and demanding parent interactions that can escalate from routine concerns into serious legal and operational challenges. In this comprehensive session, we will examine practical legal strategies and policy frameworks for identifying, managing, and resolving challenging parent situations, including:

  • Legal framework for managing difficult parent interactions and identifying when behaviour becomes harassment
  • Complex complaint scenarios and high-risk situations such as disability discrimination claims, separated parent conflicts and student discipline responses
  • Protocols for de-escalation, choosing appropriate communication methods and effective record-keeping systems
  • Social media and reputational risk management including crisis communication protocols, and staff social media training
  • Understanding banning procedures, escalation from warnings to legal action and how to manage vexatious complaint behaviour
  • Tips for policy development and parent codes of conduct

Presented By

Fiona Manderson
Principal, Alancaws Legal Keppera, Qld

Fiona Manderson has been a practicing solicitor for in excess of 20 years working in traditional law firms and Legal Aid Queensland before a nearly 6 year stint as Head of Compliance, Risk & Legal at Hillcrest Christian College. Described by those who know her well, Fiona’s role was the “lost luggage office” of the legal world within schools, being the place that tough things land when they don’t have a home, or no one else wants them! She has now opened her own business – Aloncaws Legal – where she focuses on workplace investigations and mediation.

Known as a trusted adviser to faith based schools, Fiona has undertaken many investigations for different schools including matters involving Child Safeguarding, fraud, workplace bullying, workplace sexual harassment, WHS reportable incidents and general Code of Conduct allegations. A registered Family Dispute Resolution Practitioner for many years, and AMDRAS accredited mediator, Fiona seeks to facilitate lasting and peaceful outcomes to what can be quite tense situations.

Who Should Attend?

This webinar is suitable for senior executives from private and independent schools, around Australia, along with their advisors. This webinar is for practitioners with some knowledge in this area and looking to improve their knowledge.

CPD Information

Lawyers can claim up to 1 CPD unit/point – substantive law. This webinar has been designed to run for 1 hour, however, webinar lengths can vary depending on the level of questions and discussion.

WA lawyers – Please note that TEN is unable to verify your completion of recorded webinars to the Legal Practice Board of WA. TEN is an accredited provider.

While TEN takes all reasonable care to include accurate and up-to-date information regarding CPD category classifications and compliance obligations, information regarding CPD point allocation are provided as a guide only. Allocation of CPD points is subject to the CPD requirements of your jurisdiction, personal circumstances and professional requirements. You are solely responsible for determining whether a particular product is appropriate for your CPD requirements.

Enquiries/Assistance

If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Jason Hooker on (03) 8601 7709 or email: [email protected]

Go to top